Shipping policy

FOUND IT Shipping Policy

Thank you for shopping with FOUND IT. We want to ensure your golf gear arrives safely and efficiently. Below are the terms and conditions that constitute our Shipping Policy.
1. Processing and Delivery Timelines
  • Delivery Window: All orders placed on our website take between 10 to 14 business days to be delivered to your door.
  • Business Days: Please note that business days do not include weekends (Saturdays and Sundays) or South African public holidays.
  • Order Processing: Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
2. Courier Partner & Delivery Method
  • We ship all packages using Aramex (Store-to-Door Courier Service).
  • Deliveries will be made directly to the physical delivery address you provided during checkout.
  • Because Aramex requires a physical signature upon delivery, we do not ship to P.O. Boxes or Postnet Suites. Please ensure someone is available at your chosen address during standard working hours to sign for your parcel.
3. Delays and Limitation of Liability
  • Third-Party Delays: While we make every effort to ensure your order arrives within the 10-14 business day window, FOUND IT is not legally liable or financially responsible for delivery delays caused by our third-party courier partner (Aramex).
  • By purchasing from our store, you acknowledge that delivery timeframes are estimates. We will not offer refunds, shipping fee reversals, or order cancellations due to unexpected courier delays, transit strikes, severe weather events, or high-season courier backlogs (e.g., Black Friday or Christmas peaks).
  • If your shipment is heavily delayed, we will actively work with Aramex to track and expedite your package, keeping you updated via email.
4. Tracking Your Order
  • Once your order has been dispatched from our facility, you will receive a shipping confirmation email containing your Aramex tracking number.
  • You can track your parcel's live progress directly on the official Aramex South Africa website using the provided number.
5. Wrong Address & Undeliverable Packages
  • It is the customer's sole responsibility to ensure that the delivery address, contact number, and postal code entered at checkout are 100% correct.
  • If a package cannot be delivered by Aramex due to an incorrect address, or because the courier could not reach you after multiple attempts, the package will be returned to us.
  • In this scenario, the customer will be liable for the additional courier fees required to re-ship the package to the correct address.
6. Damages During Transit
  • If your package arrives with visible, severe damage to the outer packaging, please take a photograph before opening it and contact us immediately at shopatfoundit@gmail.com.